Purpose of Position: Assists Library staff in providing reference services for Library users in accordance with the Library’s mission and Reference Services Policy.

• B.A. or B.S. degree preferred.
• Commitment to the mission of the Library.
• Excellent communication skills.
• Ability to understand and follow oral and written instructions.
• Ability to work independently.
• Aptitude for detail and neatness.

• Acceptable eyesight (with or without correction).
• Acceptable hearing (with or without hearing aid).

• Assists Library users in locating library materials.
• Assists Library users in searching the Library’s collection, online databases and the Internet.
• Refers complex patron requests or questions to appropriate Library staff.
• Gives supervisor sufficient notice if unable to keep shift assignment.
• Notifies supervisor of problems or suggestions for improved service.

• Orientation to the Library and the Library’s collections.
• Training in providing reference services according to the Library’s Reference Services Policy.

Responsible to: Reference staff and/or Designated Supervisor

Time Commitment: Minimum of 3 hours per week

Length of Commitment: Minimum of 3 months

• Failure to carry out assigned responsibilities or to comply with Library policy.
• Breach of confidentiality.
• Unacceptable behavior toward Library users or staff.

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